When we receive a call from any stakeholder on one of our hotlines, we respond and follow-up promptly to address any concerns or issues. Some of the most frequent requests we address in every operating area are dust, traffic, noise, odor or property damage.
In 2016, our Land department logged nearly 80,000 total calls, emails and snail mail related to surface and mineral owner questions and concerns. In 2018, we plan to enhance our tracking system to capture more detailed data on surface-related community concerns such as noise, odor, traffic and other environmental issues.
Data resulting from the calls we receive are reported and evaluated by our technical, operational and leadership teams to determine the best solutions. Significant issues are reported to the Board by our SERC and operational teams during regular quarterly meetings. We continue to link management accountability and compensation to our safety and environmental performance. See our Proxy materials for more information.